Return & Refund Policy
Thank you for shopping with KicksByMAK. We want every customer to be happy with their purchase. Please review our return and refund policy before placing your order.
All Sales Are Final
Due to the nature of our products, all sneaker and merchandise sales are final. We do not accept returns or exchanges simply because a customer changes their mind, orders the wrong size, or no longer wants the item.
Please carefully review the size, description, photos, and details of an item before completing your purchase.
Damaged or Incorrect Items
We take pride in making sure every order is properly inspected before it is shipped. If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please include:
● Your order number
● A description of the issue
● Clear photos of the item and packaging
● Any other information we may request to verify the issue
If the issue is confirmed to be our error, KicksByMAK may offer a replacement, store credit, or refund at our discretion.
Condition of Items
All items must remain in the condition in which they were received. Items that have been worn, altered, washed, cleaned, damaged, or otherwise used after delivery are not eligible for a return or refund.
For sneaker purchases, please inspect your shoes before wearing them. Do not wear the shoes outside if you believe there may be an issue with your order.
Shipping Issues
KicksByMAK is not responsible for delays caused by the shipping carrier. Once an order has been shipped and tracking information has been provided, customers should use the carrier’s tracking system for delivery updates.
If a package is marked as delivered but cannot be located, please contact the shipping carrier first. We will assist where possible.
Order Changes & Cancellations
Please make sure your shipping address, size, and order information are correct before completing your purchase.
Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow your financial institution additional time to process the refund after it has been issued.
Contact Us
If you have questions about an order or believe you received an incorrect or damaged item, please contact us through our website.
KicksByMAK
Louisville, Kentucky
KicksByMAK.com
By placing an order with KicksByMAK, you acknowledge that you have read and agreed to this Return & Refund Policy.
